3NESS LTD

3ness Ltd ("3ness", "we", "us" or "our") operates fitness, wellness, event and holiday experiences. This Privacy Policy explains how we collect, use and protect personal information when you visit our websites, create an account, make an enquiry, sign up to emails, book an event or holiday, attend a 3ness experience, or otherwise contact us.

Our website addresses include 3ness.com, threeness.com and 3ness.fitness.

3ness Ltd Company No. 05779636, 229 Westrow Drive, Barking, Essex IG11 9BS. Email: info@3ness.com.

We collect information that you provide directly to us and information created when you use our website or services. This may include:

• Account details such as username, full name, email address and password-related information
• Contact details such as postal address, billing address, phone number and email address
• Enquiry details submitted through forms, email, messages, surveys or customer support requests
• Booking details for events, retreats, holidays, memberships, attendees, guests, options and preferences
• Information needed to help deliver an event safely, such as dietary, accessibility, medical or emergency-contact details where you choose to provide them or where they are needed for the booking
• Payment and transaction records, although we do not store full payment card details
• Email marketing preferences and engagement information, such as whether an email was opened or a link was clicked
• Website usage information such as IP address, browser type, device information, pages viewed, referral source, cookie preferences and security logs
• Comments, reviews or media that you choose to upload or submit to the website

We use personal information to:

• Respond to enquiries and provide customer support
• Create and manage customer accounts
• Process bookings, memberships, payments, deposits, balances, cancellations and refunds
• Deliver events, retreats, fitness activities, holidays and related services
• Send booking confirmations, itinerary updates, important service messages and safety information
• Manage attendee information, rooming lists, options, guest preferences and operational requirements
• Send marketing emails about 3ness events, offers and news where permitted
• Understand how people use our website and improve our services
• Protect our website, prevent fraud, detect spam and maintain security
• Keep appropriate business, tax, accounting, insurance and legal records

We use personal information only where we have a lawful basis to do so. Depending on the situation, this may include:

• Contract: to provide bookings, memberships, events, holidays or services you have requested
• Legal obligation: to keep accounting records, respond to lawful requests or meet regulatory duties
• Legitimate interests: to run and improve our business, respond to enquiries, prevent fraud, secure our website and communicate with customers about relevant services
• Consent: for certain marketing, optional cookies, uploaded content, or where you choose to provide sensitive information for a specific purpose
• Vital interests: where information is needed in an emergency to protect someone's health or safety

Where we collect health, accessibility, dietary or emergency information, we use it only for the relevant event, booking, safety or support purpose and restrict access to people who need it.

When you book or attend a 3ness event, retreat or holiday, we may use your information to manage registration, payment status, attendee lists, guest options, rooms, activities, communications, safety planning and event delivery.

Where needed, we may share limited booking or attendee details with carefully selected suppliers, such as accommodation providers, venues, instructors, transport providers, payment providers or operational partners. We only share what is necessary for the relevant booking or service.

Payments are processed through secure third-party payment providers. We do not store full credit or debit card details on our website. We may keep transaction references, order details, payment status, invoices and accounting records so that we can administer bookings and meet legal obligations.

If you sign up to emails, submit an enquiry, create an account or book with us, we may send you relevant 3ness updates where permitted by law. You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

Our email systems may record basic engagement information, such as whether an email was delivered, opened or clicked. We use this to understand what is useful, improve our communications and avoid sending irrelevant messages.

If visitors leave comments or reviews on the website, we collect the information shown in the comment form, together with the visitor's IP address and browser user agent string to help detect spam.

An anonymised string created from an email address may be provided to the Gravatar service to check whether the visitor uses it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After approval of a comment, a profile picture may be visible publicly in the context of that comment.

If you upload images to the website, you should avoid uploading images that include embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from uploaded images.

Our website uses cookies and similar technologies to make the site work, support account login, remember preferences, keep the website secure, understand website usage and support marketing features where allowed.

If you leave a comment, you may choose to save your name, email address and website in cookies for convenience. These cookies may last for one year.

If you visit a login page, a temporary cookie may be set to check whether your browser accepts cookies. This contains no personal data and is discarded when you close your browser.

When you log in, cookies may be set to save login information and screen display choices. Login cookies usually last for two days, screen option cookies may last for a year, and selecting "Remember Me" may keep you logged in for up to two weeks. Logging out removes login cookies.

Where we use non-essential analytics, advertising, tracking pixels or similar technologies, we will provide information and controls where required.

Pages on this website may include embedded content such as videos, images, maps, social media posts, booking tools or articles. Embedded content from another website behaves as if you visited that website directly.

Those websites may collect information about you, use cookies, embed additional third-party tracking and monitor your interaction with the embedded content, especially if you have an account with that service and are logged in.

We do not sell personal information to third parties.

We may share personal information only where necessary with:

• Website, hosting, email, CRM, analytics, security and IT providers
• Payment processors, banks and accounting providers
• Event, holiday, accommodation, venue, instructor, transport or operational suppliers where needed for a booking
• Professional advisers, insurers, auditors or legal representatives
• Spam detection, fraud prevention and website security services
• Regulators, courts, public authorities or law enforcement where required by law

If you request a password reset, your IP address may be included in the reset email.

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we take appropriate steps to protect the information in line with applicable data protection law, such as using approved contractual safeguards or providers operating under recognised transfer mechanisms.

We keep personal information only for as long as needed for the reason it was collected and for any legal, accounting, insurance, dispute or business record requirements.

• Account information is usually kept while the account remains active and for a reasonable period afterwards
• Booking, payment and transaction records are kept for business, tax, insurance and legal record purposes
• Enquiry and support messages are kept for as long as needed to respond and maintain useful records
• Marketing records are kept until you unsubscribe or we no longer need them
• Comments and related metadata may be kept indefinitely so follow-up comments can be recognised and approved
• Security logs are kept for a limited period unless needed to investigate misuse, fraud or security issues

Depending on the circumstances, you may have the right to ask us to:

• Confirm whether we process your personal information
• Provide a copy of the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete information where there is no good reason for us to keep it
• Restrict or object to certain processing
• Provide information in a portable format
• Withdraw consent where processing is based on consent

These rights are subject to legal limits. We may need to keep certain information for administrative, legal, tax, security or booking-record purposes.

We use appropriate technical and organisational measures to protect personal information, including access controls, secure systems and operational procedures. No website or online service can be guaranteed to be completely secure, so please take care when sharing information online and keep account details confidential.

3ness experiences may involve children or young people only where appropriate and with the involvement of a parent, guardian or responsible adult. Where attendee information is provided for a child or young person, it should be provided by an authorised adult.

Visitor comments may be checked through an automated spam detection service. Website, account, booking, email and security data may also be processed by the trusted service providers we use to operate the website and deliver 3ness services.

If you have questions about this Privacy Policy or how your information is handled, contact us at info@3ness.com.

You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how we handle your personal information. We would appreciate the chance to deal with your concern first.

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.