HELP CENTRE
Frequently Asked Questions
Quick answers about booking 3ness events, tickets, payment plans, memberships, refunds and event-day details.
BookingHow do I book a 3ness event?
Choose an event, select your ticket or room option, add attendee details, then complete checkout. Your booking is confirmed once payment is received and written confirmation is issued.
BookingWhen is my booking confirmed?
Your booking is confirmed when payment has been received, you receive written confirmation, and you agree to the 3ness Terms and Conditions.
BookingCan I book for more than one person?
Yes. Some ticket and room options allow multiple attendees. You may be asked to provide attendee details for each person before checkout.
BookingWhat details do I need when booking?
You may need your full name, email address, billing details, attendee names and any required event-specific attendee information.
BookingWhere can I see my booking after purchase?
You can view your booking in your 3ness account dashboard. This is where you can check bookings, payment information, attendee details and event updates.
PaymentsCan I pay in full?
Yes. Where available, you can pay the full amount during checkout.
PaymentsAre payment plans available?
Yes. Many 3ness tickets and room options offer payment plans. If a payment plan is available, it will be shown during the booking process before checkout.
PaymentsHow do payment plans work?
A payment plan usually includes an initial payment followed by scheduled instalments. The exact payment dates and amounts are shown before checkout.
PaymentsWhat happens if I miss a payment deadline?
Failure to meet payment deadlines may result in cancellation without refund. If you think there may be a payment issue, contact 3ness as soon as possible.
PaymentsDo 3ness store my card details?
No. Card payments are handled by secure third-party payment providers. 3ness does not store full credit or debit card details.
Refunds & CancellationsAre deposits refundable?
Deposits are non-refundable unless 3ness confirms otherwise or the specific event terms say differently.
Refunds & CancellationsWhat is the cancellation policy for UK events?
The current Terms state that cancellation more than 60 days before a UK event may mean loss of deposit, 31-60 days may be 50%, and 0-30 days may be 100% cancellation charge.
Refunds & CancellationsWhat is the cancellation policy for international events?
The current Terms state that cancellation more than 90 days before an international event may mean loss of deposit, 61-90 days may be 50%, and 0-60 days may be 100% cancellation charge.
TransfersCan I transfer my ticket to someone else?
Ticket transfers may be possible only with approval from 3ness and before the relevant event deadline. The new attendee may need to provide required booking and attendee details.
TransfersCan I move my booking to another event?
Transfers to another event may be offered where possible, but this depends on availability, supplier rules, deadlines and the type of booking.
ChangesWhat happens if 3ness changes or cancels an event?
Where possible, 3ness may offer alternative dates, alternative events, credit notes or refunds limited to recoverable supplier costs.
MembershipsWhat is 3ness membership?
3ness membership gives customers access to selected member benefits, which may include offers, discounts or member-only booking perks depending on the current membership setup.
MembershipsCan I add membership while booking an event?
Yes, where enabled. The booking flow may show an option to add 3ness membership before checkout.
MembershipsDo member discounts apply automatically?
Where member discounts are available, they should be applied through the 3ness booking or account system. The exact saving may depend on the event and ticket type.
Event ExperienceWhat types of events do 3ness run?
3ness runs fitness weekends, fitness holidays abroad, wellness experiences, day events and party-style fitness events.
Event ExperienceDo I need to be very fit to attend?
No. 3ness events are designed for a mix of abilities, but you should choose activities that suit your own fitness level and follow instructor guidance.
TravelDo I need travel insurance?
Yes. Travel insurance is strongly recommended, especially for holidays and international events. 3ness does not insure participants.
TravelAre flights included?
Unless an event clearly says otherwise, guests are responsible for arranging their own travel, including flights and transfers.
Event DayWhat should I bring to a 3ness event?
Bring suitable workout clothing, trainers, swimwear if relevant, evening or social outfits, personal toiletries, any medication, travel documents and anything listed in the event information.
Event DayHow will I receive event updates?
Updates may be sent by email and may also appear in your account dashboard. Make sure your email address is correct when booking.
Event ExperienceWhat is the Weekend Experience?
For more information click here
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